Moderatur accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Other payment methods may also be available at checkout.

Once you add items to your cart, proceed to checkout to enter your shipping and payment details. You will receive an order confirmation email immediately after your purchase is successfully authorized.

Orders can be modified or cancelled within a short window after placement, provided they have not yet entered the fulfillment process. Please contact Client Services immediately if you need to request a cancellation.

This typically occurs if an item in your order became unavailable, or if your bank adjusted the final charge based on real-time currency exchange rates once a pre-authorization hold was released.

All prices displayed include applicable VAT and sales taxes based on your shipping destination. A final breakdown of taxes and duties will be displayed at checkout.

Authentic Moderatur products are sold exclusively through moderatur.com

Prior to fulfilment, orders undergo routine security screening. If an order requires further review, Client Services will contact you via email to verify details before dispatch. An order may be placed on hold or canceled under some circumstances

To protect our client community and maintain high standards of transactional security, Moderatur reserves the right to decline, withhold, or cancel any order at our discretion.

Once your order is dispatched, you will receive a shipping confirmation email containing your carrier tracking number.

Please check the tracking link provided in your shipping confirmation. If the package shows as delivered but you have not received it, or if there has been no movement for over 48 hours, please contact us.

We are unable to deliver to P.O. Boxes, APO/FPO addresses, businesses directions or freight forwarders.

All orders are shipped in discreet, unbranded exterior cardboard paper to ensure security. Inside, your items are presented.

If your package arrives visibly damaged/opened, please refuse the delivery if possible, or accept it with reservations noted to the carrier. Contact with us within 48 hours with photographs of the damaged exterior.

Because every Moderatur garment is uniquely produced and crafted specifically for you once your order is placed, we are unable to process returns or exchanges if you order the incorrect size, color, or simply experience a change of heart. We highly encourage our clients to consult our detailed Size Guide thoroughly prior to securing an order. Click here for more of this policy

We uphold the highest manufacturing standards. In the rare event that your item arrives damaged or with a manufacturing error, Moderatur offers a complimentary replacement or a full refund. Please contact Client Services within 30 days of your product's delivery.

To resolve a defect, please contact our support team and provide clear photographic proof showing the issue (if multiple items are affected, all items must be visible in one frame). Because we will issue a replacement or refund based on this photo evaluation, there is no need to physically return the defective garment to us.

Note: Minor variations in print placement (within a 0.5-inch tolerance) are a standard part of the bespoke garment printing process and are not considered manufacturing defects. Do not modify the image you send with any form of ai tool

If a refund is approved for a defective or damaged item, the funds will be credited directly back to your original payment method within standard banking processing times.

Moderatur guarantees the authenticity of all products purchased directly through moderatur.com or our official networks.

To preserve the quality of your item, please strictly follow the care instructions located on the interior label. Avoid prolonged exposure to direct sunlight, heat, and moisture.

rn we are not offering any type of replacement parts to your product, but we'll see in the future if this changes.

We currently use a standard true-to-size fit. For a more oversized look, we recommend sizing up one size compared to your usual size.

Moderatur is committed to reducing environmental impact. Our shipping packaging are made from heavily recycled, FSC-certified materials, and we continuously optimize our supply chain to minimize waste.

Moderatur products are manufactured to strict quality standards. Specific origin details ("Made in...") can be found on the interior label of every garment and on the product pages.

For further assistance, Client Services is available via the contact form, we will try to get to you ASAP.

Do not mail us directly and please use the contact form or we will think you are spam.

To protect our clients from phishing and fraudulent activity, please be advised that official correspondence from Moderatur will solely originate from the following verified email addresses:

• hello@moderatur.com

If you receive a message from any other domain or address claiming to represent our brand, it is not us.

Moderatur will only initiate contact with you first if we need to verify specific details regarding an order you have just placed. We will never ask you to provide sensitive personal or financial information via email, such as full credit card details, banking credentials, or Social Security/National Identification numbers. If you receive a suspicious request, do not reply and contact our official Client Services immediately.

To find your perfect fit, measure directly on your body without pulling the tape too tight:

• Chest/Bust: Measure around the fullest part.
• Waist: Measure around your natural waistline, the narrowest part of your torso.
• Hips: Measure around the fullest part of your hips/seat.

For the most accurate fit, we do not recommend measuring your body directly. Instead, we advise comparing our size charts to a similar garment you already own that fits you perfectly.

Take a well-fitting t-shirt or top and lay it completely flat on a smooth surface, smoothing out any wrinkles. Use a flexible measuring tape to take the following measurements:

• Width (Chest): Measure straight across the front of the garment, exactly one inch below the armpit seam, from one side to the other.
• Length: Measure from the highest point of the shoulder (where the shoulder seam meets the collar) straight down to the bottom hem of the garment.
• Sleeve: Measure from the shoulder seam down to the very edge of the sleeve hem.

Specific sizing chart are available directly on every product page under the "measurements" pop up. Because our pieces are crafted to order, we urge you to review these measurements carefully before purchasing.